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DHL eCommerce in your online shop
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Create the ultimate customer experience

Complete your customers’ experience by integrating our API in your online store. This allows them to choose when they want to receive their purchases, to follow them online every step of the way, and to make use of all options and support. Top-quality service at no extra hassle for you. The perfect solution.

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Date of delivery

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You customer can select the day on which their parcel is delivered, from Monday through Saturday, up to two weeks ahead. Plenty of time to find a convenient moment.

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Time slot

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Your customer selects the time slot for the delivery and can choose between the morning, afternoon, or evening. Waiting at home all day for a parcel is history.

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Evening delivery

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From Monday through Saturday evenings, DHL eCommerce also delivers to your door from 6:00 PM to 10:00 PM. This is perfect for customers who are not at home during the day.

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DHL For You Vandaag

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Orders delivered to a sorting center before 1:30 PM, will be delivered with DHL For You Vandaag before 10:00 PM on the same day. Speedy delivery at its best.

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Saturday delivery

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DHL eCommerce also delivers on Saturdays. This is handy for customers who work all week.

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Home delivery

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Your customer can also choose to have their parcel delivered at home. If they're not home at that moment, we can deliver to the neighbors.

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DHL ServicePoint

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Delivery at a DHL ServicePoint

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If your customer is rarely at home, they can collect their parcel at a DHL ServicePoint. There are 5000 DHL ServicePoints across the Netherlands.

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Delivery at a DHL ServicePoint Locker

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Customers can also collect their parcel at a DHL Locker, most of which are accessible 24/7. Lockers inside stores operate according to the store's opening hours.

Long live the label service

Business is good and the orders in your online store are rolling in. That's great news! So, how handy would it be if the shipment labels were generated automatically? You've guessed it, we have an API for that too. In just a few steps you can link the label service to your systems. Quick installation, endless benefits.

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DHL label service
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Labels made easy

Automatically create shipping labels with the DHL label service. This saves you mountains of administrative hassle and makes processes clearer. Your employees will get the hang of this system in no time at all, saving you time and money.

More customers with track and trace

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If our API is linked to your online store, you can utilize even more opportunities during the customer journey, all the way from purchase through to delivery. By offering track and trace in your own online store, your customers will receive automatic notifications, and you'll increase the chance of repeat sales.

A DHL ServicePoint is a selling point for you

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Your clients will be thrilled with the option of collecting their parcel at a DHL ServicePoint, as they don't have to worry about waiting for the delivery at home. If you've added the delivery option to your online store with our API, your customers can arrange everything immediately. Once the parcel has arrived, they'll be sent a notification.

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International shipping
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Digital customs declaration done in no time

Destination outside the EU? Then your shipment will require customs clearance and there will need to be an invoice on the box. The good news is that you can now provide us with this information digitally. To automate this process, we have developed a special customs API. Link this handy tool to your online store so we can process your shipments even faster and your international customers will not have to wait for long!

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DHL API advice
API advice

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Our APIs offer you many advantages, guaranteed. But if you have any questions about the installation or other matters, we're glad to help you with our free advice. Just leave your details here, and we'll get back to you to explain it all.

Advice - yes, please!
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Business
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API

Before a customer checks out, they'll check the delivery options to see whether they're clear and convenient. Only then will they complete their order. Use the API by DHL eCommerce to make this part of the process a breeze by displaying all your delivery options in your online store. You couldn't ask for more.

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My DHL Portal
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Digital masterpiece
Always on the move

Once you become our customer, we will immediately create a free My DHL Portal account for you. From that moment on, you can easily manage all your shipping tasks online in no time. Planning pickups, printing labels, or checking rates is just a matter of a few clicks and you're good to go. But it doesn't stop there: to make shipping even easier, we continuously add new smart options to our platform.

Create a free account

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Shipping
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Shipping was never easier

Shipping becomes a breeze with My DHL Portal. Labels effortlessly come out of the printer, no matter how many you need. Spending too much time on international shipments? Not with My DHL Portal. Your packages and pallets have never crossed borders so smoothly. And if you frequently use the same features, you can easily set them as defaults. Customize My DHL Portalaccording to your preferences. You'll be even faster next time!

About shipping with My DHL Portal
About shipping with My DHL Portal

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Reports and dashboards
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Full control over your shipments

The most important thing, of course, is that your shipments arrive neatly and on time at the recipient's location – always. But before that happens, they go on quite a journey. It's reassuring to know exactly where your packages and pallets are at all times. With My DHL Portal, you have automatic access to comprehensive dashboards and reports, allowing you to keep track of all your shipments. If something comes up, you can easily make adjustments, for example, by providing new instructions or contacting our customer service directly. This way, everyone knows what to expect.

About reports and dashboards
About reports and dashboards

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Webinar
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Deep dive: learn all about the latest features

Learn all about the latest features of My DHL Portal with our webinars. In a webinar, our expert will inform you about things such as how to view the rates and use reports. A total overview of your carbon emissions is also available in My DHL Portal. Additionally, customers will share how they leverage My DHL Portal to streamline their processes and enhance customer satisfaction.

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An overview of your carbon emissions

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We are taking measures to reduce carbon emissions during the shipping process. Almost all our delivery vans are electric or run on HVO100 fuel - a sustainable fossil fuel produced from waste, residual oils and fats. We also use e-trucks and electric (cargo) bikes. In My DHL Portal, you can see as standard how much carbon you have emitted and offset every month. Every year, you will receive an SGS-validated certificate for this, which shows your total offset and the projects we have invested in together. It’s something to be proud of!

WAnt to know more?

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Plug-ins and integrations
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My DHL Portal plays well with others

Are you running an online store? Discover our extensive collection of smart plug-ins. Connect your shop to My DHL Portal, easily offer shipping options at your checkout, or print labels directly from your own platform. If you have a more complex requirement, chances are we can assist you further with our APIs or other tailored solutions.

View all plug-ins
View all plug-ins

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A little better every day

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My DHL Portal is packed with options, but it's never complete. We continue to add smart features that make shipping even easier and provide more insights into your logistics process. Just to name a few:

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Shipping costs

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Your rates

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With My DHL Portal, you always know exactly which shipping costs apply to you. In the rate screen, you can easily filter by shipment type and destination, allowing you to quickly check the appropriate rate. This way, you know in advance what to expect and can plan accordingly.

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User management

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User management

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If your colleagues are involved in logistics or customer service, you can give them their own account in your My DHL Portal environment – created in just a few clicks. What's even more convenient is that you can determine who has access to which screens and functionalities. This way, you have full control over the permissions and can tailor the access based on individual roles and responsibilities.

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Branded notifications

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Branded notifications

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As a carrier, we always keep your recipients informed via email. With My DHL Portal, you can easily personalize these notifications with your logo. This way, your customers will immediately see which company they placed their order with. It adds a professional touch to the communication and reinforces your brand identity throughout the shipping process.

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Smart return portal

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Smart return portal

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In My DHL Portal, you have multiple options for setting up the return process. One option is to create a return page and share it with recipients, for example, on your website. They can easily initiate a return shipment themselves. This way, you have less work to do, and you remain in control of the return process. It provides a convenient and efficient solution for managing returns while ensuring a seamless customer experience.

Let's get started
Create a free account

As a brand-new business customer of DHL eCommerce, you naturally want to get started as quickly as possible. That's why you will receive immediate access to My DHL Portal as soon as you create a business account. You can easily do this online, and it's completely free. So, you can start shipping right away without any hassle. Ready to get started?

Create an account

 

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Business
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Business shipper works with My DHL Portal

Introducing My DHL Portal, our all-in-one online environment for everything you need to ship with your business account. Using this tool, you will streamline all your logistics processes effortlessly, from start to finish. No matter what you're shipping, with My DHL Portal, you can easily prepare every shipment for departure – all from one user-friendly platform. Explore all the features of our digital shipping service.

Create free account     Request a quote

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Collecting and receiving
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Finding a DHL ServicePoint
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That's the point

DHL ServicePoints are important beacons in our international network. Your clients regularly visit these points to send or pick up parcels. With tens of thousands of stores and lockers across Europe, we are always near you. We will gladly help you find your nearest DHL ServicePoint.

Find a DHL ServicePoint near you
Find a DHL ServicePoint near you

DHL ServicePoints in the Netherlands

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There are more than 5000 DHL ServicePoints in the Netherlands. Finding one is easy as pie. Many of the lockers are accessible 24/7. Points located inside stores operate according to the store's opening hours.

ServicePoints in the Netherlands

DHL ServicePoints in Europe

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There are more than 150,000 DHL ServicePoints in Europe, which assure efficient international shipments at all times. These points are accessible day and night. Points located inside stores operate according to local opening hours.

ServicePoints in Europe

Your own DHL ServicePoint

A ServicePoint for your clients is a selling point for you. Your clients will be thrilled with the option of collecting their parcel at a DHL ServicePoint, as they don't have to worry about waiting for the delivery at home. Extra service that you can simply offer in your online store.

If you've added the delivery option to your online store, your clients can arrange everything immediately. When placing their order, they can select a pick-up location. Once the parcel has arrived, they'll be sent a notification. At the DHL ServicePoint, the identity of the recipient is verified.

No waiting times or queues = happy customers

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If your customers don't want to stay at home and wait for their parcel or want to avoid the queues at a collection point, they can choose to have their parcel sent to a locker. The recipient will select a nearby location, receives a personal code to open the locker, and collects the package within seven days. Handy, flexible, and safe!

DHL Lockers
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DHL customer service for your clients
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Superb support
A source of information 24/7

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If something goes wrong, your customers want to talk to someone who understands them as soon as possible. The DHL eCommerce support team is always ready to help during the day, in the evening, and on Saturdays. You can contact us via telephone, and chatbot Tracy is there for them 24/7. 

Consumer support

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Follow your parcels
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Your shipment is always in sight

As soon as your shipment is on it’s way, your customer will receive a message. It's coming! Good to know, of course, but when exactly, and where is it now? With track and trace, senders and receivers can see where a package is located at any time and whether everything goes according to plan.

Track and trace
Track and trace
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Reliable delivery
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Reliable delivery
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Your parcels and pallets in good hands

Our couriers are easy to recognize in their yellow jackets, yellow vans, and with their yellow ID tags. They are reliable and trustworthy, have extensive experience, and are employed directly by us. With this extensive network of experts, we are committed every day to delivering shipments within the Netherlands to your customers on the next workday. Our Operations Excellence team keeps a sharp eye on our logistics network and are able to proactively take action should anything go wrong.

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DHL: who doesn't know us?
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Celebrity status

DHL is the trusted shipping partner in the Netherlands for you and your customers. Our bright-yellow vans are a familiar sight in neighborhoods all across the country.

All our couriers have set routes, so both the van and the courier that arrive at your door are always the same. You can recognize us by our yellow jackets and our couriers all have an official DHL ID tag. Personal service you can depend on!

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Flawless service
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Your shipment is always on track

We deliver 98% of all parcels in the Netherlands the next day. Each parcel is closely monitored throughout the entire delivery process by us, by you, and by your customer. You can pinpoint your parcel on your personal dashboard in My DHL Portal. Here you can immediately see if something has gone awry. Our Operations Excellence team closely monitors how our European network is performing every step of the way and responds immediately if something unusual occurs. Optimal tracking guaranteed.

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Follow your parcels
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Your shipment is always in sight

As soon as your shipment is on it’s way, your customer will receive a message. It's coming! Good to know, of course, but when exactly, and where is it now? With track and trace, senders and receivers can see where a package is located at any time and whether everything goes according to plan.

Track and trace
Track and trace
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Expertise in your sector
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Specialists in your sector

The one branch is not like the other. DHL eCommerce understands the differences and wants to be your expert partner. We focus on six sectors.

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Online shopping
E-commerce expertise

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E-commerce
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Online service

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It is our goal to ensure the same customer experience in all your sales channels. This gives your e-shoppers the ultimate customer journey, from order to delivery. And for you each channel is profit.

E-commerce expertise
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Retail
Retail expertise

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Retail
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Retail solutions

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We love to work with retailers and they with us. Why? Because we offer logistics advantages that retailers need. See how we can support your business.

Retail expertise
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Healthcare
Healthcare expertise

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Healthcare
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Healthcare deliveries with care

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Healthcare is a sensitive sector DHL eCommerce understands that small mistakes can have big consequences. That is why we deliver with care and leave nothing to chance.

Healthcare expertise
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Fulfilment
Expertise in fulfilment

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Fulfilment
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Flexible fulfilment

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At DHL eCommerce, we understand that your time is precious. From purchasing to storage and from order picking to the payment process: as a fulfillment company, you do everything in your power to make web shops worry-free. 

Expertise in fulfilment
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High-tech
High-tech expertise

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Hightech
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The human touch in high-tech

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Precision is paramount in the high-tech sector. With our precise logistics service, safe transportation, and state-of-the-art solutions we help our partners to continuously innovate.

High-tech expertise
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Industry and construction
Manufacturing expertise

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Manufacturing and construction
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Sky-scraping expertise

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Our service for the manufacturing industry seamlessly connects all the links in the chain. We also assist with storage and fulfillment and even deliver to building sites. We provide the solid foundation for your building projects.

Manufacturing expertise
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Automotive
Automotive expertise

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Automotive
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Changing gears

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DHL eCommerce has been a partner for the automotive industry for many years. We are the market leader in B2B deliveries, an expert in the transportation of loose parts, and a specialist in delivering to solopreneurs.

Automotive expertise

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Reliable service
Sure of your business

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DHL eCommerce delivers. Always. No matter where in Europe, you are guaranteed the best possible service, as are your customers and your business partners. We have everything under control. Are you interested in finding out more about what we can do for you?

Custom logistics service

Our customers

Will you become our next partner?

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Your sector, our expertise

Our specialists know everything about logistics. But they also know the ins and outs of your sector. Thanks to long-standing partnerships with businesses in your branch, we can match our services and innovations to your needs and help each other get ahead.

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Get a quote
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Request a quote
Customized shipping solution

Dutch version 🌐

Choosing DHL eCommerce ensures you a customized solution, entirely tailored to your needs and situation. No endless clicking and emailing, but a personal approach. Request a quote now, and we'll call you back within one working day.

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Stronger together
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A customized quote in no time

It can hardly be simpler: fill out the form on this page and leave your details. An account manager from DHL eCommerce will call you back as soon as possible to discuss your situation, wishes, and needs. After this conversation, you'll receive a customized quote. Signed? Then you'll get a business account and can start sending right away. You'll have immediate access to My DHL Portal and a wide range of plugins. If you don't figure it all out right away, we're always here for you!

Request a custom quote
Request a custom quote

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Customized solutions
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Your goals in sight

DHL offers tailored business solutions. Our services scale with your needs. Do you send many packages frequently? We've got it covered. Pallets and packages, or just some envelopes? It's all the same to us. Together with your account manager, you'll find the most suitable solution for your company. Do you have specific growth goals? We'll help you achieve them. Your package, our care.

Chatting about your business solution
Start a conversation

Looking for a shipper that fits your logistics needs? Chatbot Tracy is happy to explore which shipping solution suits you best.

Start chat

Your logistics, our care
Shipping from A to Z

DHL eCommerce is the logistics expert that collaborates with you: an all-in-one shipping solution – including same day delivery, cross-border expertise, and efficient digital solutions. At DHL, you'll find an efficient and sustainable shipping solution, entirely tailored to your needs. For a flexible and engaged logistics partner, you are in the right place.

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Worry-free Shipping

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  • Envelopes, packages, and pallets 
  • Pick-ups available 
  • Same day delivery and cross-border
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Digital Solutions

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  • Comprehensive tools and support for added convenience 
  • My DHL Portal shipping tool 
  • Free webshop plugins and integrations
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Your Customer in Control

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  • Track and trace, delivery preferences, and notifications 
  • My DHL app 
  • DHL ServicePoints and DHL Lockers
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An overview of carbon emissions

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  • Insight into your residual emissions that will be offset
  • Annual SGS-validated certificate
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DHL Digital
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My DHL Portal
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Get started

For shipments in Europe, you only need an internet connection and an account on My DHL Portal. Upload delivery addresses, select the services you'd like to use, and start planning your first shipments. The perfect combination of ease-of-use and reliable performance.

Discover My DHL Portal
Discover My DHL Portal

Smart tools, quickly linked

Our handy tools provide a wealth of possibilities if you want to integrate the DHL eCommerce services in your logistics systems or online stores. If your platform operates on a standard system, it's a simple case of plug and play. If you build your own digital infrastructure, you can select our state-of-the-art custom solutions. We make your processes easier and you can offer your customers even better service.

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Plug and play

Do you want to automate shipping processes and offer visitors extra options in your online store? Then use our smart plug-ins, tailor-made for almost all major e-commerce platforms. This ensures that everything runs smoothly behind the scenes. In addition, this will reduce the number of abandoned shopping carts and boost your sales. It's done in a few easy steps!

More about our plug-ins
More about our plug-ins

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APIs for custom solutions

The DHL API gives you access to all our services and allows you to integrate solutions according to your needs. This includes track and trace from your online store, selecting a DHL ServicePoint during the order process, printing labels directly, and smart delivery options. We provide free integration advice and help you optimize your logistics processes and sales percentages.

Discover our API
Discover our API

Ask them yourself
Stories from our customers

Zolemba "The DHL API allows packages to be automatically prepared for shipment within our own system"

Chief production officer

Age van der Brug

"DHL helps Zolemba to optimize the logistics process. The DHL API allows packages to be automatically prepared for shipment within our own system. Zolemba likes speed and DHL helps us to excel."

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Business
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DHL digital

With our all-in-one shipping service, you can send and follow every shipment 24/7 via your phone, laptop, or tablet. Use our plug-ins to link our tools to your online store and offer your customers smart delivery options, such as receiving and returning parcels at DHL ServicePoints and printing the return labels directly from your online store. For a custom look, simply integrate DHL eCommerce with our API.

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We'd be happy to help you with our handy packaging tips. Top tip: Use packaging with matching dimensions, fill any empty space with packaging material, and use double-wall cardboard for your valuable shipments.

Delivery time depends on the destination. You parcel will be delivered the next day within the Benelux. For other European countries, you can view the complete list of delivery times here.

Delivery time Europe

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