Business

Everyone recognizes the yellow DHL van that stops in front of the door. Our commitment to reliability, speed, and transparency ensures that each parcel arrives safely and on time.

If you have registered a shipment, the recipient can automatically be sent the link to their track and trace to follow their parcel all the way to their front door.

You can schedule where and when we deliver your parcel when it suits you best.

We have a first-class network with 5000 DHL ServicePoints in the Netherlands and 150,000 across Europe. The secret to our success is that we are always close to you.

DHL eCommerce understands the importance of good return options. You can add a return label to your parcels, so that your customers can return their items via a DHL point.

Customers want quick answers about their deliveries. We can be reached on social media, e-mail, and telephone, even on Saturdays.

If your shipment is light and not fragile, then an envelope with a layer of bubble wrap, foam, or corrugated cardboard will do. It’s also handy, as it fits through the mailbox.

If your shipment is flat and fragile or a little on the heavy side, then the mailbox parcel box is sturdy and perfect for a heavier shipment, especially if you select a double layer of corrugated cardboard.

Big shipments have to go in a box, so ensure that the content fits as snugly as possible. Select a single layer of cardboard for light shipments and a double layer for the big boys.

Divide the weight and volume evenly over the pallet and ensure that nothing is sticking out.

Place cardboard profiles on all four corners.

Wrap the pallet and the load with stretch wrap until tightly bound.

Use the right type of stretch wrap. A thicker wrap does not automatically equal a more stable load. There are thinner wraps that are strong and will save on material costs.

When applying the wrap, take into account the wrapping strength and stretch capacity. The higher the wrapping strength, the tighter the wrap will sit around the pallet.

Always ensure that the layers overlap. A good rule of thumb is an overlap of 10 to 15%. That’s a wrap, folks!

Paper is a handy filling material, because it’s cheap, recyclable, and you can use it for anything. By scrunching or twisting the paper you can secure the content of the box. Paper buffers have the same effect without filling all the space in the box.

There are various air-filled plastics to secure the content of your shipment. They are incredibly light and won’t make your shipment heavier. The only disadvantage is that they are less sustainable and don’t contour according to the content of the box.

Foam pouches are folders made from bubble wrap. This is a sturdy, shock-absorbing packaging material that you can use to quickly pack and secure your goods in the box. Not very sustainable, but definitely light.

Good services start with preparation. You will meet with your personal account manager as soon as possible to create a shipping profile and rates agreement based on the destinations, product specifications, and numbers.

We help you plan your logistics solutions. We agree on pick-up times with your regional hub and arrange the details with the drivers. This includes the number of parcels and pallets, set times and days, and any particular matters on location.

You can simply send a shipment via My DHL Portal or ask the help of your account manager. If you want a custom solution or plug-in, we'll help you find the perfect setup for your processes and systems.

Our support team stays up to date about what's happening in your organization. Our team is always available for questions about your logistics operations, IT, and rates. This allows us to get to know you even better and make our partnership even stronger.

A simple return process improves repeat sales, so we make it as easy as we can for your European customers. You can add return labels to your parcel, making it easy for the receiver to return the order if they need to.

Your clients can follow their parcel every step of the way with track and trace. My DHL Portal gives them a clear overview of the shipping status. It also helps you to keep an overview and makes generating shipping reports a breeze.

There are 5000 DHL ServicePoints in the Netherlands and 150,000 across Europe located in stores with long opening hours or in lockers that can be accessed 24/7. We are always near your customers. We always ask for a valid ID and a signature as proof of receipt in our stores.

We deliver all your parcels and pallets for the Netherlands, Belgium, and Luxembourg on the next workday. In the Netherlands we also deliver on Saturdays! Delivery times outside the Benelux depend on the destination. See how long your parcel is on its way in Europe.