Business

Our return process is perfectly matched to the high-tech sector. If the wireless speakers ordered online don’t work or the smartwatch doesn’t meet all the technical requirements, you can register the product for return with Return & Recall. Your customers can return their order simply and fast through our ServicePoints.

We want to be and remain your first choice. This is why we use our First Choice method to constantly review how we can optimize our partnership. For example, we’ll look at which packaging you could best use to prevent damage. The motto: “Everybody. Everyday. Everywhere. A little bit better.”

With 140,000 ServicePoints and lockers across Europe, consumers will always find a DHL point nearby. If they collect their parcels at a DHL point, they will always be asked to show a valid ID. This ensures that all your high-tech parcels end up in the right hands.

Don’t take a risk with valuable high-tech shipments, and insure your parcels to the value of the content in addition to the standard insurance of DHL. That'll give you extra peace of mind.

With 5000 DHL ServicePoints in the Netherlands and 140,000 in Europe, there's sure to be one near your recipients. Here they can collect or return their medical products such as crutches, measurement devices, and insulin pumps.

From plaster casts to wound care and from medical gloves to surgical instruments: When it concerns logistics services between healthcare organizations we are always ready to lend a hand. That way, you have more time for your patients.

Are you curious to find out how to package your fragile parcels for shipment? We know all the ins and outs about boxes, pallets, and crates. Together with big players in the packaging industry we continue to improve our solutions.

You may ship dangerous goods for the healthcare sector with DHL eCommerce. Please note that this only applies to limited quantities (LQ) and only for B2B shipments. You must register this with your DHL account manager.

You customer can select the day on which their parcel is delivered, from Monday through Saturday, up to two weeks ahead. Plenty of time to find a convenient moment.

Your customer selects the time slot for the delivery and can choose between the morning, afternoon, or evening. Waiting at home all day for a parcel is history.

Your customer can also choose to have their parcel delivered at home. If they're not home at that moment, we can deliver to the neighbors.

From Monday through Saturday evenings, DHL eCommerce also delivers to your door from 6:00 PM to 9:30 PM. This is perfect for customers who are not at home during the day.

DHL eCommerce also delivers on Saturdays at no extra cost. This is handy for customers who work all week.

If you order before noon, DHL Same Day will make sure that it arrives in the evening between 6:00 PM and 9:30 PM. Speedy delivery at its best.

If your customer is rarely at home, they can collect their parcel at a DHL ServicePoint. There are 5000 ServicePoints across the Netherlands.

Customers can also collect their parcel at a DHL Locker, most of which are accessible 24/7. Lockers inside stores operate according to the store's opening hours.

A simple return process improves repeat sales, so we make it as easy as we can for your customers. We don't just operate the 140,000 DHL ServicePoints throughout Europe, but also spontaneously pick up any return parcels if we're there for delivery. We're here to make your life easier!

Our couriers are early birds, know their way through the city centers, and ensure that your supplies arrive before the shopping streets get busy. We deliver three-quarters of our shipments before 1:00 PM, so that you can start the day fully stocked.

We also deliver on Saturdays. We collect outgoing parcels that you want to deliver in the weekend on Friday. Did we miss you? Then we'll try again the next workday. Saturday delivery is not available for the Wadden Sea Islands.

From the tiniest parcels to the tallest pallets; at DHL eCommerce we handle it all. When we come to collect your shipments, we take everything in one go. As the same applies for deliveries, we can provide one complete service for all types of parcels.

Seamless integration with your systems thanks to our free plugins, so you can immediately benefit from our efficient logistics solutions. Additionally, we also offer custom solutions.

A package to Purmerend or pallets to the Pyrenees? DHL eCommerce knows how to handle it.

Easy and customer-friendly return options contribute to a positive customer experience. 

Transparent and timely communication with your customers, so they always know exactly where their order is.

Your customer chooses the delivery day. From Monday to Saturday, up to two weeks in advance. Plenty of time to find a convenient moment.

Your customer chooses the delivery time, with options for morning, afternoon, or evening. No more staying home all day.

Your customer can choose to have their order delivered at home. If no one is there, we’ll attempt to deliver it to the neighbors (if preferred).

From Monday to Saturday, DHL eCommerce also delivers in the evening, between 6:00 PM and 10:00 PM. Ideal if your customers are away during the day.

On Saturdays, DHL eCommerce is ready to deliver your shipments. Convenient if your customers work during the week.

Orders delivered to a sorting center before 1:30 PM will be delivered the same day before 10:00 PM with DHL For You Today. Lightning-fast service.

If your customer isn’t home often, they can pick up their order at a DHL ServicePoint. In the Netherlands alone, we have 4,800 locations.

Customers can pick up their package at a DHL Locker. Most are available 24/7. Only lockers located in stores are subject to opening hours.

You customer can select the day on which their parcel is delivered, from Monday through Saturday, up to two weeks ahead. Plenty of time to find a convenient moment.

Your customer selects the time slot for the delivery and can choose between the morning, afternoon, or evening. Waiting at home all day for a parcel is history.

From Monday through Saturday evenings, DHL eCommerce also delivers to your door from 6:00 PM to 10:00 PM. This is perfect for customers who are not at home during the day.

Orders delivered to a sorting center before 1:30 PM, will be delivered with DHL For You Vandaag before 10:00 PM on the same day. Speedy delivery at its best.

DHL eCommerce also delivers on Saturdays. This is handy for customers who work all week.

Your customer can also choose to have their parcel delivered at home. If they're not home at that moment, we can deliver to the neighbors.

If your customer is rarely at home, they can collect their parcel at a DHL ServicePoint. There are 5000 DHL ServicePoints across the Netherlands.

Customers can also collect their parcel at a DHL Locker, most of which are accessible 24/7. Lockers inside stores operate according to the store's opening hours.

With My DHL Portal, you always know exactly which shipping costs apply to you. In the rate screen, you can easily filter by shipment type and destination, allowing you to quickly check the appropriate rate. This way, you know in advance what to expect and can plan accordingly.

If your colleagues are involved in logistics or customer service, you can give them their own account in your My DHL Portal environment – created in just a few clicks. What's even more convenient is that you can determine who has access to which screens and functionalities. This way, you have full control over the permissions and can tailor the access based on individual roles and responsibilities.

As a carrier, we always keep your recipients informed via email. With My DHL Portal, you can easily personalize these notifications with your logo. This way, your customers will immediately see which company they placed their order with. It adds a professional touch to the communication and reinforces your brand identity throughout the shipping process.

In My DHL Portal, you have multiple options for setting up the return process. One option is to create a return page and share it with recipients, for example, on your website. They can easily initiate a return shipment themselves. This way, you have less work to do, and you remain in control of the return process. It provides a convenient and efficient solution for managing returns while ensuring a seamless customer experience.