Yes. Legislation in the UK places extra requirements on exporters selling to private individuals.
Business
Claim form for businesses
As a logistics service provider we offer the best care possible for your shipments. Unfortunately, it's alway possible that something goes wrong: your shipment could be damaged. Use this form to submit a claim. Adding your customer service case number can speed up the process. That's why it's important to report damages or loss as soon as possible with our customer service.
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Submit a claim
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Contact form
If you have any questions about our tool for invoices DHL eCommerce e-Billing, please use the form below. We will contact you as soon as possible.
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e-Billing support
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Claim form business
As a logistics service provider we offer the best care possible for your shipments. Unfortunately, it's always possible that something goes wrong: your shipment can go missing or could be damaged.
Use this form to submit a claim. Adding your customer service case number can speed up the process. That's why it's important to report damages or loss as soon as possible with our customer service.
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Submit a claim
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Exact Plug-in
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Upgrade your shipping process
Print labels while processing orders
Print labels while processing orders
With the official plug-in for Exact Online, it’s now extremely easy to further improve your shipping process. You can print the correct labels for parcels and pallets in no time and make your recipients’ life easier by providing return labels.
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Post-haste labels
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Print in the fast lane
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Post-haste labels
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Print in the fast lane
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Once you’ve linked our labelling system to your Exact environment, get ready to buckle up. As soon as you’ve processed an order, the labels are printed automatically. It couldn’t be easier!
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24/7 insight
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Be the captain of your ship(ments)
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24/7 insight
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Be the captain of your ship(ments)
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With our easy-to-use DHL Dashboard, you always know exactly what’s going on. You can track and trace every shipment and receive automatic alerts if something unusual happens.
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Give customers the choice
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Extras that impress
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Give customers the choice
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Extras that impress
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Want to make your customers’ day? Make life easier for them, give them more security, and spoil them with all sorts of options: a return label, insured shipping, reference on the label, or signing on receipt.
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Your DHL eCommerce account
Welcome to the family
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Your DHL eCommerce account
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To use our Exact plug-in, you will need a DHL eCommerce business account. Registration is very easy (and free). Sign up, receive your login details for our shipment service straight away, and automate your shipping process today.
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Install your plug-in
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Straight down to work via My DHL Portal
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Install your plug-in
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Straight down to work via My DHL Portal
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Connect the Exact plug-in with just two clicks to your business DHL account to automate your shipment process and save time with each order.
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Step 2
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Step 2
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Link the Exact Online plug-in to your Exact administration via the Integrations tab in the settings menu.
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If you’re a user of the popular business software, you can integrate our shipping platform in just a few clicks. Connect the free plug-in now and automatically print shipping labels based on orders in Exact.
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Easylabel
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Our courier will pick up your shipment on the specified date and takes a shipping label with himself. Do you have any questions or would you like to change or cancel your assignment? Please contact our customer service.
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Our courier picks up the shipment on the specified date and takes a shipping label with himself. Do you have any questions or would you like to change or cancel your assignment? Please contact our customer service.
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Book a pick-up with shipping label
Do you want to book a pick-up where the courier brings the shipping label? You can easily arrange this in the following way:
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Log in to My DHL Portal. Don’t have an account yet? Contact us.
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Go to Pick-up in the left menu, and click on Book pick-up.
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Enter your details, desired date, and shipment details. To book a pick-up where the driver brings labels, fill in the address details under Send / Return to.
Need help? Feel free to contact us.
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How can we help you?
More information about one of our plugins, shipping solutions or rates? We are happy to discuss the options with you. Fill in the form below to ask a question to our experts or request a demo at your location.
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DHL for online stores
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Shopware plug-in
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Upgrade your online store
Upgrade your online store
Easily improve the user experience in your online store with the official and free DHL plug-in for online stores running Shopware 5 or 6. We continually support the tool and regularly add new options. For example, you can now offer evening delivery and other options to your customers.
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Print automatically
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Keep it simpel
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Print automatically
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Keep it simpel
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Shipping parcels is just a little bit more convenient when My DHL Portal automatically generates a label for each order placed in your online store. If you want to send a return label with or after you send your parcel, these are among the many options available.
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Always in the know
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Hello helicopter view
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Always in the know
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Hello helicopter view
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Thanks to our online shipping tool, you will never lose track of parcels and can keep track of important details. It will enable you to generate well-organized reports in no time, follow every parcel with track and trace, and receive alerts if issues arise.
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Let customers choose
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Better for everyone
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Let customers choose
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Better for everyone
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Improve your checkout process and increase your turnover by offering extra delivery options to people who visit your online store. Examples include insured shipping, do not deliver to neighbors, requiring a signature upon receipt, or including a return label in every parcel.
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Your DHL eCommerce account
Welcome to the family
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Your DHL eCommerce account
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To use our Shopware plug-in, you will need a DHL eCommerce business account. Registration is very easy (and free). Sign up, receive your login details for our shipment service straight away, and automate your shipping process today.
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Install your plug-in
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Straight down to work via My DHL Portal
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Install your plug-in
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Straight down to work via My DHL Portal
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Connect the Shopware plug-in with just two clicks to your business DHL account to automate your shipment process and save time with each order.
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Step 2
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Step 2
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Link the Shopware plug-in to your shop using via the settings menu.
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Step 3
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Step 3
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Set your preferences and shipping options in My DHL Portal.
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Our official plug-in for Shopware automatically generates a shipping label for each order placed in your online store. It is super easy to use and can be linked within a few clicks through My DHL Portal. Print it, stick it, and your delivery will be on its way.
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DHL for online stores
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Upgrade your online store
Upgrade your online store
Already opened your digital doors? No matter how big or small your online store is, with DHL eCommerce as your parcel partner, the shipping process will be plain sailing. On the shop floor, as well as behind the scenes.
Your customers are champions
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A successful customer journey starts in your online store. Your customer can see all our delivery options, so they can receive their orders whenever and wherever it suits them. Boost your sales and increase turnover and customer satisfaction. Thanks to notifications and Track and Trace, your recipients always know where their order is. A seamless service – from your website to their front door.
Throughout Europe
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Sending your parcel to the next town or across the border? With DHL eCommerce, it doesn’t make a difference: we provide smooth transport and a reliable delivery service throughout Europe. Within the Benelux, your shipments are delivered the next working day as standard. From the tiniest parcels to the tallest pallets, we’ll pick them up from you every day. A smooth delivery process from start to finish.
Start shipping immediately
Ready to ship?
Ready to ship?
Create a free business account online now, and view our shipping options and , rates. Download the DHL plug-in for your e-commerce platform, free of charge.
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DHL plug-ins
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Free extensions for your online store
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DHL plug-ins
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Free extensions for your online store
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Whatever platform your online store runs on, chances are we have a plug-in for it. Print the shipping and return labels automatically, and set up the shipping process exactly how you want it, thanks to the flexible settings.
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DHL - your shipping partner
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By your side
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DHL - your shipping partner
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By your side
Our experts will offer you custom rates based on your shipping profile. We immediately give you tips on extensions and improvements to your online store.
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Thinking of opening a web store, or just started one? Can’t run your business offline at the moment, or are there more opportunities online? You’re bound to be knee-deep in parcels soon. So, you’ll need a shipping partner. DHL can help you grow your business.
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